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Cleanliness guidelines

Dear Guests,

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests during their stay in our property. On a daily basis, our team is working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand washing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

Specific steps we are taking include:

  • Hand Hygiene: Proper and frequent hand washing and sanitizing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
  • Cleaning Products and Practices: Our hotel uses cleaning products and protocols which are effective against viruses, including:
    Guest Rooms: Hotels use cleaning and disinfecting procedures to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
    Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, restaurant and bar, door handles, public bathrooms, and even room keys, POS systems and hotel entrance
  • Back of House: In the spaces where staff works “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like staff lockers, storage rooms, all back offices and staff offices.
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